TawkTo: Customer communication and support – Dynamic Business

In today’s competitive business landscape, effective communication and excellent customer support are essential for success. One tool that aims to help businesses achieve these goals is TawkTo. This platform offers a range of features designed to streamline communication with customers and enhance the overall customer experience.

Features

Live Chat: Engage with customers in real-time through the live chat feature. Answer their questions and provide support instantly.
Ticketing: Manage customer queries and issues efficiently by assigning tickets to the relevant team members for resolution.
Knowledge Base: Create and maintain a knowledge base with FAQs and articles to help customers find answers themselves.
CRM: Keep all customer interactions organized in one place for easy access and reference.
Chat Pages: Customize chat pages to match your branding and provide a seamless customer experience.

To get started with TawkTo, simply add a small JavaScript snippet to your website. Monitor customer activity in real-time, see which pages they are on, and understand their journey on your site. Engage with customers where they are, whether through live chat, ticketing, or a knowledge base. Collaborate with your team by tagging and assigning conversations and ensuring timely responses.

TawkTo offers a free and easy way to communicate with your customers. With tools like live chat, ticketing, a knowledge base, and video and voice add-ons, you can meet your customers where they are and provide the support they need. The platform is customizable and packed with premium features, such as group messaging, screen sharing, detailed reporting, and more.

With over 5 million users and a 98% customer satisfaction score, TawkTo has become a popular choice for businesses looking to enhance their communication and customer support capabilities. The platform supports over 45 languages, offers JavaScript API integration, and includes features like unlimited agents, sentiment tracking, and secure encryption.

In conclusion, TawkTo is a comprehensive communication and customer support platform that can help businesses of all sizes improve their customer interactions and build lasting relationships. Whether you need live chat, ticketing, a knowledge base, or all of the above, TawkTo has the features and functionality to support your business goals.